FAQ's - Desktop Users

Logging In

• How can I log into my account for the first time? (new)
• How do I recover a password? (new)
• How do I recover my username? (new)
• How do I log in?
• How do I change my profile information, my profile photo, or notification settings?
• How do I recover a lost password?

Features

• What are surveys?
• What are reviews?
• How do I refer my friends?

Contests

• How do I join a contest and what can I win?
• How do I know if I've won?

Rewards

• How do I order a prize?
• How do I get more points?
• What types of reward items are there?
• How do I follow my practice on Facebook?
• How do I follow my practice on Instagram?
• I haven't received my prize yet. What should I do?

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Miscellaneous

• How can I clear my browser's history?
• What are documents, and where do I find them?
• Where do I view my upcoming appointments?
• How do I log out?

FAQ - Mobile Users

Mobile App Video Guides

• How do I Download the App?
• How do I Login and Update my Profile?
• How can I Earn, Win, and Redeem Points?

Logging In & Profile Management

• How do I log in?
• How do I change my profile information, my profile photo, or notification settings?
• How do I recover a lost password?

Earning Points

• How do I follow my practice on Instagram?
• How do I participate in a contest?
• What can I win?
• How do I know if I’ve won?
• What are surveys?
• What are reviews?

See all 7 articles

Rewards

• How do I order a prize?
• How do I earn more points?
• What kinds of rewards are there?
• I haven’t received my prize yet. What should I do?
• I need to change some information on my order. How do I fix this?

Miscellaneous

• What are documents and where do I find them?
• Where can I view my upcoming appointments?
• How do I log out of the app?